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Solution For Bluetooth Error ID 14



Some of our users recently encountered Bluetooth error ID 14. This issue can occur for several reasons. We will discuss this below.



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Hi senior nerd,

Thank you for contacting the Microsoft community.

This issue can occur if the Bluetooth device stops working. When you open Device Manager to check the status of your device, you receive the following error messageDevice status field:

  • Windows has stopped this device because it reported problems. (Code 43).

The following event is also logged in the Event Viewer system log:

Protocol name: system
Source: BTUSB
Event ID: 17
Details: The local Bluetooth adapter has failed indefinitely and is not being used. The pilot was unloaded.

I recommend that you follow the methods below and see if it helps.

Method 1. Run the automatic fix

Click the link below to run the troubleshooter

Note. After starting the Automatic Troubleshooting UtilityFind
The problem will be resolved if you do not continue using Method 2.

Method 2: Install the latest updates for Surface and Bluetooth

  1. Swipe in from the right edge on the home screen, then swipe
    Tap or click Options.
  2. Tap or click Change PC Settings and then tap Update