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Brother Printer Repair Steps Troubleshooting

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This User’s Guide lists some of the possible causes that may lead to troubleshooting problems with Brother printers, and then suggests possible remedies that you can try.

  1. Check the power supply.
  2. Turn off the printer and restart it if any problems arise between the two.
  3. Check your network / USB cables or USB ports promptly.
  4. Uninstall and reinstall the new Brother drivers.
  5. Reset and delete print jobs.

 

 

Refer to the following table and follow the troubleshooting tips.

Problems

Offers

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Make sure the device is plugged in and the power switch is on.

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Check the interface cable connections to and from the computer. (See the Quick Installation Guide.)

Make sure the correct printer driver is installed and selected.

Make sure the device is connected to the network: (Windows Vista ® ). Click the Start button, select Control PanelMe, Hardware, and Audio, and then click Printer. Right click Brother DCP-9010CN Printer. Make sure the Use Printer Offline check box is cleared. (Windows ® XP and Windows Server ® 2003) Click the Start button and select Printers and Faxes. Right click Brother DCP-9010CN Printer. Make sure the Use Printer Offline check box is cleared. (Windows ® 2000) Click the Start button and select Settings and then Printers. Right click Brother DCP-9010CN Printer. Make sure the Use Printer Offline option is unchecked.

The product is unexpectedly printing or printing unnecessary files.

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Remove the paper tray and wait for the machine to stop printing. Then turn off the machine and unplug it for a few minutes.

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Check your application settings to make sure it is configured for use with your computer.

The machine prints the first pages correctly, some pages are missing text.

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Check your application settings to make sure it is configured for use with your computer.

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Your computer does not recognize the complete signal from the device’s input buffer. Make sure you connect the interface cable correctly. (See the Quick Installation Guide.)

Headers or footers are displayed when the document is displayed on the screen, but not displayed when printed.

There are unprintable areas at the top and bottom of the page. Adjust the top and bottom of the document to make this possible. (See

Non-printable area

.)

The product does not print, or printing has completed.

Click Cancel Task.

If the machine cancels the job and deletes it from memory, printingmay be incomplete.

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Make sure the device is plugged in and the power switch is on.

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Check the interface cable connections on your computer and on your computer. (See the Quick Installation Guide.)

Make sure the correct printer driver is installed and selected.

Make sure the machine is connected to the network: (Windows Vista ® ) Click the “Start” button, select “Control Panel”, “Hardware and sound ”, then click the printer. Right click Brother DCP-9010CN Printer. Make sure the Use Printer Offline check box is cleared. (Windows ® XP and Windows Server ® 2003) Click the Start button and select Printers and Faxes. Right click Brother DCP-9010CN Printer. Make sure the Use Printer Offline check box is selectedremoved. (Windows ® 2000) Click the Start button and select Settings and then Printers. Right click Brother DCP-9010CN Printer. Make sure the Use Printer Offline option is unchecked.

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Remove the paper tray and wait for the machine to stop printing. Then turn off the machine and unplug it for a few minutes.

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Check your application settings to make sure it is configured for use with your computer.

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Check your application settings to make sure it is configured for use with your computer.

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Your computer does not recognize the complete signal from the device’s input buffer. Make sure you connect the interface cable correctly. (See the Quick Installation Guide.)

There is a non-printable area at the top and bottom of the page. I will regretChange the top and bottom of the document to make this possible. (See

Non-printable area

.)


brother printer troubleshooting

Problems

Suggestions

TWAIN errors are displayed during scanning.

Make sure the Brother TWAIN driver is selected as the primary source. In PaperPort ™ 11SE, click File, Scan, or Get Photo and select the Brother TWAIN driver.


OCR does not work.

Try increasing the scan resolution.

Network scanning is not working.

Difficulties

Suggestions

Unable to install or print the software.

Run the Repair MFL-Pro Suite program from the CD. This program recovers and installs the software.

2in1 or 4in1 cannot be printed.


Make sure the paper size settings in your application and printer driver match.

The product does not print from Adobe ® Illustrator ® .

Try lowering the print resolution. (See the Advanced tab in the Software User’s Guide on the CD.)

Problems

Suggestions

The product does not load paper.

There is no paper on the LCD screen or there is a paper jam. m

 

 

How do you reset a Brother printer?

The most common reason a Brother machine connected to the network may stop printing is if the connection between the computer and the Brother machine is lost. This could be due to incorrect settings or configurations in the printer driver. There are a few basic troubleshooting steps you can take to fix this problem.

Why is my printer connected but not printing?

A printer that you connected to a USB hub in a system that has too many peripherals to connect directly may not work as expected. Stop and restart the printer to reset it at the printer side. If not, check the connection on your WiFi router and also reboot the router.