This blog post was created to help you when you receive a troubleshooting message for a slow cable connection.
Restart your computer.Reboot the network card.Use the network adapter troubleshooter.Restart your router.Try a different port on your router or switch.Scan for malware.Replace Ethernet cable.Disable any VPN software.
Solution
If you find that the pages are all Fire webs are slow to open, and downloads are also slow, possibly a physical cable failure or computer network problems. Use the troubleshooting steps below to resolve a persistent internet connection issue.
If the reload goes like this…
Then…
< tr >
Success
Go to the last step.
Error
Manual restart
turn on turn off computer away from the device, often by doing the following.
Turn all working devices, starting with computers, and run towards the wall. Turn off the wireless router if you are using one, then remove the modem.
Let all devices rest for about 30 seconds.
Connect the modem backbone and wait two minutes until it turns on randomly in sync .
Connect the router.
Enable it on available computers.
Perform a speed test using a wired connection from a PC or laptop connected to the gateway viaethernet. See Using the Cox Business Internet Speed Test.
Note. The evaluation may take a minute.
At the end of the test, write down any download speed and upload speed.
Are the test results close to the speed of your new contract?
If
yes, then all steps are done.
If not, go to the next step.
Temporarily disable the firewall on your computer. Check with the device manufacturer or the curriculum website.
Did disabling the firewall solve the problem?
if problem…
then…
Solved
Check your firewall program settings to make sure all pings are enabled, and then re-enable them. All steps completed.
Note. To prevent slowdowns due to firewall issues in the future, you should contact Cox Business Complete Care in the marketplace or contact your IT administrator for assistance.
< /td >
Not resolved
Go to next step.
Check your physical connections. Modem or cable cablesCenterpieces as well as intermediate cables can become loose or damaged.
Replace damaged components.
Make sure all connections are secure.
If
Yes, then continue to the next step indefinitely.
If zero, continue to step 7.
Login
Directly to your network devices or modem/gateway.
Be sure to disable Wi-Fi settings after connecting via Ethernet.
If the public was in the location directly?
Run a speed test using a wired connection from a PC or laptop connected to the gateway via Ethernet. See Using the Cox Business Internet Speed Test.
Note. The scan may take some time.
After the test is complete, record your upload and download speed.
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If yes, contact your company’s IT department, administrator, for further assistance.
If no, contact us for other assistance.
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