In the past few days, some readers have reported malware infection in Safe Mode. Safe mode. You can remove the virus by restarting the infected system in safe mode. This will disable some important features of the operating system, such as disconnecting you from the network and preventing many programs from starting at startup.
Many viruses immediately affect your ability to attack full scan for viruses. This could include locking safe mode or even corrupting important system files to the point where you cannot log in. To remove these viruses, you need to know the files added by the virus and access your hard drive outside of your normal operating system.
In the past, it has been standard Dell practice to recommend reinstalling the operating system when malware or viruses are found. This will solve the problem of infectionin 100% of cases.
As part of the ProSupport warranty, our technical support team must always investigate and determine if an infection has occurred. You should try to get the system up and running in order to run a virus scan or determine whether to reinstall based on the level of infection on the system.
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Step 5. Fix Your Web Browser
Malicious software can change the home page of your web browser to re-infect your computer. Check your home page and login settings by following these steps for common browsers.
To check the home page in Chrome:
4. In the upper right corner of the Chrome browser, click “Advanced settings”.
5. Select the drop-down menu in the “Search Engine” section.
6. Check your default home page.
How to check your home page in Internet Explorer:
- Select a tool symbol.
- Click Internet Options.
- On the General tab, find the Search section and click Settings.
- Checkyour default home page.