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Recover Outlook data files (.pst and .ost)

Outlook for Microsoft 365Forecast for 2019Forecast for 2016Outlook 2013Forecast for 2010Outlook 2007 More … Less
outlook error use inbox repair tool

Notes:

  • Inbox Repair does not bind or analyze data stored in an Exchange mailbox. The tool only checks for errors (damage) and gives you the opportunity to fix those errors, if any. If you are unable to launch the Inbox repair tool, try repairing The Outlook program.

  • It is recommended that you back up your existing Outlook data file before running the Inbox Repair Tool. For more information, see Backing up an Outlook Data File.

  • Why Am I Getting The Error “Microsoft Outlook Inbox Repair Tool Does Not Recognize The File”?

    MS Outlook data files are highly prone to corruption. For this reason, it is important to regularly back up your data. If you forget and your PST files are corrupted, you can always use the free Microsoft Inbox Repair Tool to fix them.

    However, because its functionality is limited, it will not work in all cases, and errors such as “Microsoft Outlook Inbox Repair Tool does not recognize the file” may occur. This makes the tool unusable.

    Here are some common practices that lead to high levels of PST file corruption, withwhich ScanPST.exe cannot handle:

    • The most common reason is to close Outlook. As Outlook shuts down, this is a severe case of PST file corruption. Basic data files become corrupted due to a power failure, a virus, or even a deliberate, improper shutdown of Outlook.
    • In previous versions of Outlook, the PST file size allowed was the most common issue for users. In Outlook 2000, this limit was 2 GB, which was significantly increased to 20 GB in Outlook 2003 and 2007. In later versions, this limit is 50 GB. After the data exceeds this limit, the PST file will be corrupted. Hence, it is always necessary to manage your files and delete unnecessary data regularly.
    • PST files are not suitable for network sharing. There have been a number of cases where the PST file has been corrupted due to access through network drives. Therefore, it is important to periodically check your network devices and the server to avoid corruption and therefore file not recognized errors.
    • Other reasons could be virus attacks, bad hard drive, wrong Executing files manually using third-party tools, desktop updates, etc.

    Automatically Launch The Inbox Repair Tool

    Run the Inbox Repair Tool (Scanpst.exe). Then, in the File Download dialog box, select Open or Run and follow the instructions in the Easy Fix wizard.

    After launching Inbox Repair Tool, go to Step 2 (Inbox Repair Tool won’t start?)

    Launch Inbox Repair Tool

    manually

    To manually run the Inbox Repair Tool, use Microsoft Windows Explorer to locate one of the folders and double-click Scanpst.exe.

    Typical place Comment
    Program Files (x86) Microsoft Office root Office16 To install Outlook 2016 on 32-bit Windows with one click
    Program Files Microsoft Office root Office16 To install Outlook 2016 on 64-bit Windows with one click
    Program Files (x86) Microsoft Office Office16 To install MSI-based Outlook 2016 on Windows 32-bit
    Program Files Microsoft Office Office16 To install MSI-based Outlook 2016 on Windows 64-bit
    Programs Microsoft Office 15 root office15 To install Outlook 2013 on 64-bit Windows with one click
    Program Files (x86) Microsoft Office 15 root office15 To install Outlook 2013 on 32-bit Windows with one click
    Program Files Microsoft Office Office15 To install MSI-based Outlook 2013 on Windows 64-bit
    Program Files (x86) Microsoft Office Office15 To install MSI-based Outlook 2013 on Windows 32-bit
    : Program Files Microsoft Office Office14 For Outlook 2010 on 64-bit Windows
    : Program Files Microsoft Office (x86) Office14 For Outlook 2010 on 32-bit Windows
    : Program Files Microsoft Office Office12 For Outlook 2007 on 64-bit Windows
    : Program Files (x86) Microsoft Office Office12 For Outlook 2007 32-bit th version of Windows
    : Program Files Common Files System Mapi 1033 | Another typical place
    : Program Files Common Files System MSMAPI 1033 Another typical place
    : Program Files Common Files System Mapi 1033 NT Another typical location (for Windows NT and Windows 2000)
    : Program Files Common Files System Mapi 1033 95 Other typical location (for Windows 95 and Windows 98)

    (Can’t find the Inbox repair tool?)

    Step 2. Recover The PST File

    In the Inbox Repair Tool, enter the path and file name of the personal folder (.pst) or browse to locate the file using the Windows file system, and then select Start.

    Step 3. Recover The Recovered Items In A New PST File

    After you run the Inbox Repair Tool, you can start Outlook and restore any repaired items. Optionally, you can try .

    Start by creating a new PST file entry (personal folders) in your profile. Then you can move the recovered items to a new Personal Folders (PST) file.

    1. Start Outlook. If you are using multiple profiles in Outlook, be sure to select the profile that contains the Personal Folders (PST) file that you want to recover.

    2. Press Ctrl 6 to activate the folder list view.

    3. In the list of folders, you should see the following recovered folders:

        Personal folders restoredthe calendarContactsItems removedmailboxPersonal diaryNotesOutboxItems sentTasks 

      Note

      These recovered folders are usually empty because it is a newly created PST file. You should also see a Lost