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I’m Having Trouble Troubleshooting ActiveSync 2003

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This guide describes some of the possible causes that can lead to troubleshooting ActiveSync 2003 problems, and then suggests some possible solutions to the problem.

 

 

Active sync is not working and Event Viewer only throws a generic error. Have all seen this?

Unexpected Exchange Mailbox Server Error: Server: [Server] User: [ [email protected] ] HTTP Status Code: [501] Make sure the mailbox Exchange server mailbox is working correctly.

The rest of the letter works. Send / Receive, OWA, etc. Any help is appreciated

Thank!


Mass

OP

In 2003, I usually go to this page to do something wrong with activesync.

http: / / alanhardisty.wordpress.com/ 2010 / 02 / 28 / Configuring and Troubleshooting Exchange 2003 and Activesync

However, if nothing has changed, you can simply restart IIS.

troubleshoot activesync 2003

-J

Which Mobile Devices Are Responsible For Communicating With The Server?

Before going into the details of the scenario, let’s look at some of the key requirements for mobile devices that use EAS to communicate with Microsoft Exchange.

  • If the mobile device receives an unexpected response from the server, ito shall process the response and retry at a reasonable interval. Devices are also responsible for managing timeouts that occur outside of IIS and can be caused by network latency.
  • Every time a device makes a request to IIS / Exchange, it must also inform the user agent about it.

Various Activesync Bugs / Solutions:

REMEMBER. If you make any changes to the IIS settings, start IISRESET, visit https://testexchangeconnectivity.com again and run the test again.

 

 

How to collect ActiveSync device logs (EAS logs) from Exchange

In the left navigation pane, expand General, and then click Mobile Devices. In the device list, select the device you want to monitor and click Start Logging. In the Information dialog box, click Yes. Replay the behavior you want to capture and click Get Log.

Enable or disable Exchange ActiveSync for a mailbox | Microsoft Docs

In the left navigation pane, expand General, and then click Mobile Devices. In the device list, select the device you want to monitor and click Start Logging. In the Information dialog box, click Yes. Replay the behavior you want to capture and click Get Log.

Set up Exchange Email on Android Devices (via ActiveSync …

On your device, go to Menu> Settings. At the bottom of the settings screen, tap Accounts