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How To Recover DVD Troubleshooting Page

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This guide lists some possible causes that can lead to DVD troubleshooting. It then provides possible recovery methods that you can try to fix the problem.

  1. Make sure the disc is clean and free from defects.
  2. Make sure you are logged in as an administrator.
  3. Make sure the contents of the disc can be viewed.
  4. Scan your computer for viruses.
  5. Scan your computer for spyware.
  6. Disable the emulation program.

 

 

Sony Support

Article ID: 00024246 / Last Modified: 7/19/2019

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Select the appropriate link below to troubleshoot playback, picture or sound quality problems on your DVD player.

Play Disc

  • DVD player cannot read or read inserted disc
  • The disc could not be finalized

Image Quality

  • Image from disk drivedisplayed on the TV screen in black and white or colorless.
  • Pixels and lines appear during DVD playback.
  • Image cannot be displayed on portable DVD player

Sound Quality

  • When playing DVD title, there is sound but no video.
  • When playing a CD or DVD

I hear distorted sound or skipping

  • No sound when playing DVD or CD.
  • Note:

    if you receive

    The error message or error code can be found in this additional information.