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    In this guide, we will identify some possible reasons that may prevent a traveler from connecting to the server, and then I will suggest ways to fix this problem.

    For more information about collecting log files for IBM Traveler support, see Collecting log files for finding support.

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    Getting started and configuring

    Message “Error initializing libraryj9gc24(5): Failed to instantiate heap;” appears when you try to start IBM® Traveler.

    This problem occurs when there really isn’t enoughSystem storage for IBM Travelerto begin. This is a real problem only on 32-bit operating systems.

    Confirmthat notes.ini does not contain the following setting MEM_EnablePreAlloc=1:.

    Ifnotes.ini implements the above setting andstill won’t start, contact IBM Supportto help everyone analyze memory usage in an application. Travelerservers

    ibm starts, but not the HTTP servlet.

    traveler connection error with server

    Make sure this notes.ini file does thisOptions not included: this approach is HTTPDisableJVM=true. Settings

    disables all Java™ basedServlets, including IBM TravelerSeriesYears

    Connection, login and status

    The server checks why the server is running

    To check if the server is running:

    • Issue the serial task message command from the IBM Domino® Administrator.client and find:
      • IBM Traveler running: 2active 2 people
      • HTTP server expecting TCP port: 80
    • Check the following on the server’s game system:
      • IBM Traveler Server Started
    • On Windows™, search for ntraveler.InMicrosoft™ Windows Task Manager executable for Traveler Status,and nhttp.exe for HTTP status. On Linux™ run command topand search in order for Traveler and HTTP messages about wellbeing.

    Connect to server

    If you are unable to connect to the IBM Traveler server, check the following:

    • Open LotusTraveler.nsf and also check the security status of the respective user
    • ID not blocked for HTTP servers
    • Password correct
    • Server name will be correct
    • You have granted access to a specific IBM Traveler server in St.my mail database
    • Check the “Allow/Deny” section of the remote machine’s configuration document.

    IBM Traveler client claims failed to register server

    traveler connection error with server

    Check the following:

    • Friend ID can only contain digits supported bydomino system. Thiscontain characters (A Z), – contacts (0 – 9) and a leading ampersand (&),Dash (-), period (.), (home), and underscore (_). See IBM Domino AdministratorDomino Name Table Help ArticleRequirements” for more information.
    • You may need to allow Domino to accept a full HTTP server.”More name options with less security” instead of the error-free default “Less name options”. IBMTravelers Treat Dominos Like Internet CustomersWeb servers and name lookup algorithms are controlled by the Domino server’s security settings. To set this setting:
      • In the Domino Administrator, the Breeze configuration andOpen server document
      • Click “Security”.
      • In the ‘Internet’ section, select ‘More name variations with less withoutdanger”.
      • Save again to close the document
    • For an IBM Traveler server installed on a Thai website, make sure you add the specific settingNTS_Java_Parms=-Duser.language=th.US in your notes.ini file. itThis option updates the default Java calendar from Buddhist toGregorian.

    General system status

    Use LotusTraveler.nsf to gather detailed information about people todayDevices using the IBM Traveler service.

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    You can use the Inform Traveler Status command to get a number of controls insideIBM Traveler server to check if the house is working properly.

    In a high availability pool, use tell person hasr show to see the status associated with everyone.pool servers. This is additional information, also available through the web administration interface.in the server view.

    The Traveler command tell hadr show will also match the standalone device status.servers.

    Problems with incorrect player ID or password

    In zdepending on the topic, how your network is arranged, when your authentication service is working or notavailable from the IBM Traveler server or an intermediate proxy server, the mobile device client will likely showerror for mobile user if his login or password is sick. This situation should be correctedeven shortly thereafter, the service persists as an authentication.

    Devices not receiving updates from IBM Traveler or server, multiple failed sync attemptswith any 503 return code.

    Challenge Tell Traveler in Domino ConsoleStatus command. Pay attention to messages such as:

    Messaging travelers about different statusesThe number of active HTTP connections is often 233% of the number of available HTTP streams (1200).The maximum number of HTTP connections is 233 times the number of available HTTP streams (1200).There were 37,445 app sync failures because the server was definitely too busy and was returning a 503 glory code.There were 24,779 sync tool outages for reasons other than core congestion.external server.The general glory of the IBM traveler is colored red.

    AA possible result of a large number of synchronization errors, with a chance of returning a 503 error.Code indicating too few HTTP streams. For more information, see Optimizing performance for most servers.before creating the number of HTTP streams. Too many HTTP threadscan cause the Domino machine to run out of memory to run properly.

    Catalog

    Check service access

    Run Tell Traveler Clear Show and find the following: