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In this guide, we will identify some possible reasons that may prevent a traveler from connecting to the server, and then I will suggest ways to fix this problem.
For more information about collecting log files for IBM Traveler support, see Collecting log files for finding support.
Message “Error initializing libraryj9gc24(5): Failed to instantiate heap;” appears when you try to start IBM® Traveler. |
This problem occurs when there really isn’t enoughSystem storage for IBM Travelerto begin. This is a real problem only on 32-bit operating systems. Confirmthat If |
ibm starts, but not the HTTP servlet. |
Make sure this
disables all Java™ basedServlets, including IBM TravelerSeriesYears |
The server checks why the server is running |
To check if the server is running:
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Connect to server |
If you are unable to connect to the IBM Traveler server, check the following:
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IBM Traveler client claims failed to register server |
Check the following:
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General system status |
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Problems with incorrect player ID or password |
In zdepending on the topic, how your network is arranged, when your authentication service is working or notavailable from the IBM Traveler server or an intermediate proxy server, the mobile device client will likely showerror for mobile user if his login or password is sick. This situation should be correctedeven shortly thereafter, the service persists as an authentication. |
Devices not receiving updates from IBM Traveler or server, multiple failed sync attemptswith any 503 return code. |
Challenge
AA possible result of a large number of synchronization errors, with a chance of returning a 503 error.Code indicating too few HTTP streams. For more information, see Optimizing performance for most servers.before creating the number of HTTP streams. Too many HTTP threadscan cause the Domino machine to run out of memory to run properly. |
Check service access |
Run Tell Traveler Clear Show
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