Table of Contents
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Hopefully this guide will help you when you run into overhead error 961. A high 961 error on your printer display indicates a problem with the SIMM memory in the video slot device 1. Open the printer and also change the SIMM storage location. Then turn on the machine. If the error remains the actual 961 message, the problem is with the available memory slot 1 port on the controller / main board.
96x error indicates an error in the memory card or the location to which the output is connected. “X” can be either 0 1, which symbolizes the first or second casino war in memory.
1. Turn off the printer.
2. After waiting at least a minute, another authority on the printer.
3. Run the following possible scenarios:
| If … | So … |
| If the error disappeared after restarting the printer … |
Try to print these few documents and observe the printer over the next two to three days for any signs of recurring errors. When a particular bug has been completely resolved, consider that the underlying problem has been resolved. It could be nPotentially serious failure due to a power failure or sudden movement of the underlying device to its home position. Better look at the other two scenarios below. |
| If the printer still displays an error and the memory card is inserted directly. |
Check if my memory card or current network slot is working. To do this, follow all of the following steps.
Note. Click here to find out how to obtain a memory card. |
| If the printer still displays the “Snail Mail” error but some memory cards are installed, go to the specific next step. |
Check if the memory card or even the slot itself is faulty by simply swapping the memory cards in different slots. To do this:
Note. Click here for instructions on installing a memory card. |
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ATTENTION! Before inserting a memory card, also called ejecting, be sure to unplug the power cord from the electrical outlet. Do not remove the installation or the ability to store the card under voltage. |
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Warning: The electrical components of the RIP card are easily damaged by static electricity. Touch any metal part of the printer before touching the electronic connectors on the system board or. |
| step | Action | Click on images to enlarge |
| 1 | Remove the RIP card by turning the cover screws counterclockwise. See Figure 1. |  Figure 1 |
| 2 | Gently pull the RIP card and cover out of the printer, and then wipe them off. See Figure 2. |  Figure 2 |
| 3 | To remove, open the latch of the memory card slot and pull the missing card out of the slot. |  Figure 3 |
| 4 |
To install, align the notches on the RAM memory card with the tabs on the corresponding slot and push the card into place. ApprovedThe ASR Pro repair tool is the solution for a Windows PC that's running slowly, has registry issues, or is infected with malware. This powerful and easy-to-use tool can quickly diagnose and fix your PC, increasing performance, optimizing memory, and improving security in the process. Don't suffer from a sluggish computer any longer - try ASR Pro today!  Note: points in Figure 4, 1 are notches, double edges |
 Figure 4 |
| 5 |
Reinstallthose RIP card. |
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Contact Lexmark Technical Support for further assistance. NOTE. When contacting support, you will be asked for the make / model of the machine and the serial number (SN). If you need help finding them, stop here.
Please call near the printer if the technician on the label prompts you to perform any method on the printer.
